A solid plan for the future is a key part of quality library operation. When the strategic planning process began in August 2020, CPL leaders and Library Systems & Services (LS&S) set out to answer three key questions:
- What does the community want?
- Where do we want to go and how do we get there?
- How can we innovate to best serve the community?
Answers to these questions framed the project and informed strategic goals.
Comprehensive input from residents throughout Collegedale and neighboring areas was gathered through public surveys, focus groups and personal interviews. Business, education and nonprofit leaders, key stakeholders, Library staff, patrons and volunteers provided ideas and feedback. Public library best practices and CPL data analysis were combined with stakeholder input to form a complete picture.
Through this process, current and future needs emerged. Respondents agreed the Library is a valuable resource and consider family programs to be a key service. Collegedale residents love their Library and would like a larger overall space which would lead to an enhanced impact in the community.
CONNECT – CPL is the partner of choice for service agencies and community leaders.
COMMUNICATE – CPL provides clear messaging surrounding Library services.
ENHANCE – CPL provides an experience that surprises and delights.
EDUCATE – CPL is the center for lifelong learning in Collegedale.